Refund Policy
Refund Policy
RETURN, REFUND, EXCHANGE AND PRODUCT REPRESENTATION POLICY
This Policy applies to all purchases made through the Fidget Story website. Please read it carefully before completing your purchase. By placing an order after receiving reasonable notice of this Policy, you acknowledge and agree to its terms. Nothing in this Policy excludes or limits any consumer right that cannot lawfully be excluded under applicable federal or state law.
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1. Thirty-Day Return Request Period Fidget Story accepts return requests for eligible products submitted within thirty (30) calendar days after the carrier confirms delivery. Submitting a request does not guarantee approval — every request is subject to authorization, inspection, and verification.
To qualify for a discretionary return, the product must: a) Be unused and unmodified; b) Be in substantially the same condition as delivered; c) Include original packaging and accessories; d) Show no evidence of use, testing, or exposure to dirt, water, or chemicals; and e) Be supported by a valid order number or proof of purchase.
Note: Customers may open a package for visual inspection only. A product used or handled beyond simple inspection is not eligible for a convenience return simply because it is no longer wanted.
2. Return Authorization Required Customers must obtain written authorization before returning any product. Requests must be sent to Contact@fidgetstory.com and include:
- Full name and order number
- Product name and reason for return
- Photographs of the product and packaging
- Video evidence when alleging damage or defect
Packages sent without authorization, to an unauthorized address, cash-on-delivery, or after authorization expires may be refused. Once issued, the package must be handed to the carrier within seven (7) calendar days.
3. Non-Returnable Products The following are not eligible for return, refund, or exchange, except where required by law:
- Products showing evidence of use or wear
- Products damaged by misuse or neglect
- Products exposed to water, chemicals, or other substances
- Products missing original packaging or accessories
- Clearance, liquidation, or final-sale products
- Gift cards
- Prior-claim replacement products (unless the replacement itself is defective)
- Products purchased from unauthorized third-party sellers
- Products damaged in return transit due to insufficient packaging
- Products returned after the applicable return period
- Products that do not match what Fidget Story originally shipped
- Empty, counterfeit, or substituted packages
4. Damaged, Incorrect or Incomplete Deliveries Report a visibly damaged package, incorrect product, or incomplete order within 48 hours of confirmed delivery. Retain the product, original packaging, shipping label, and photo/video evidence.
Where Fidget Story verifies it shipped the wrong product, omitted a component, or delivered transit damage, it will provide an appropriate remedy — replacement, exchange, store credit, or refund. Minor external packaging damage, without damage to the product itself, does not by itself make the product defective.
5. Suspected Product Defects Report a suspected defect promptly with photographs, video, and a detailed explanation. Fidget Story may require reasonable troubleshooting or clarification first.
A defect does not include:
- Normal wear and tear or cosmetic wear from use
- Damage from incorrect handling or exceeding intended use
- Performance differences from environment or handling
- Dissatisfaction where the product materially performs as described
Where a reported defect cannot be reproduced, or inspection shows misuse or ordinary wear, the claim may be rejected.
6. Product Images, Colors & Non-Material Variations Photographs are provided for identification purposes. Minor differences may occur due to screen settings, lighting, camera angle, or production batch. Minor cosmetic differences are not defects when the product's identity, function, and safety remain substantially the same.
This does not permit substituting a materially different product — contact Fidget Story if a delivery materially differs from the advertised item.
7. Trademarks & Brand References Third-party names and trademarks referenced on the site are used solely for truthful identification and remain the property of their owners. Fidget Story will not knowingly substitute a different advertised item without disclosure.
8. Return Shipping For approved returns due to customer preference or change of mind: the customer is responsible for return shipping, the package must be trackable, and any prepaid label cost may be deducted from the refund.
Where the product was incorrect, not as described, or defective on arrival, Fidget Story will provide return instructions and, where appropriate, a prepaid label.
9. Restocking Fee Approved non-defective returns may be subject to a restocking fee of up to 20% of the product price, covering inspection and handling. This fee is waived where Fidget Story verifies it shipped the wrong item or the item arrived defective or not as described.
10. Inspection & Refund Determination Receipt of a return does not itself approve a refund. After inspection, Fidget Story may approve a full or partial refund, deduct a restocking or return-label fee, offer a replacement or exchange, or reject the return. Refunds never exceed the amount actually paid.
11. Refund Processing Approved refunds are issued to the original payment method, generally initiated within 7–10 business days after inspection. Banks may require additional time for funds to appear.
12. Exchanges Fidget Story may approve an exchange for an eligible unused product or a verified defective/incorrect item, subject to inventory availability. A replacement product is ordinarily not eligible for a second exchange.
13. Order Cancellations Submit cancellation requests immediately after placing an order — not guaranteed once processing or shipment begins. Fidget Story may cancel orders involving suspected fraud, payment issues, or repeated return abuse.
14. Refused, Unclaimed & Undeliverable Packages Customers are responsible for providing an accurate delivery address. A refused or undeliverable package is not automatically treated as an approved return, and related shipping costs may apply.
Returns are not accepted for reasons related to difficulty understanding how to use the product. If you experience difficulty, please contact our support team — we're happy to help before considering a return.
15. Return Abuse & Fraud Prevention Fidget Story may reject a claim or restrict future purchases where evidence indicates false defect claims or other dishonest conduct. This does not affect a customer's legitimate legal rights.
16. Chargebacks & Payment Disputes Customers are encouraged to contact Fidget Story before filing a chargeback. Knowingly false claims may result in denial of the claim or account restrictions.
17. Policy Version Applicable to an Order The Policy version displayed at the time of order governs that purchase. Updates apply prospectively only.
18. Governing Law & Mandatory Consumer Rights This Policy is governed by the laws of the United States. Mandatory consumer-protection rights in the customer's state of residence remain applicable where they cannot lawfully be waived.
19. Severability If any provision is found unenforceable, it will be enforced to the maximum extent permitted, and the remaining provisions stay in effect.
20. Contact Information
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Get in Touch
We'd love to hear from you. Whether you have a question, feedback, or just want to say hello, our team is here to help.
Fidget Story
Email: Contact@fidgetstory.com
Address: 30 N South Gould Street, Suite R, Sheridan, Wyoming 82801, United States Website: https://fidgetstory.com